General Terms and Conditions (GTC) of Lindenberg Leadership Consulting Ltd.

1. Scope and definitions
1.1 These General Terms and Conditions (GTC) apply to all business relationships between Lindenberg
Leadership Consulting Ltd. (hereinafter "Lindenberg") and its clients (hereinafter "Client").
1.2 Any deviating agreements must be made in writing. This also applies to the cancellation of the
written form requirement.
1.3 "Services" include, in particular, consultations, seminars, workshops, coaching services and other training and continuing education measures.

2. Conclusion of contract and scope of services
2.1 A contract is only concluded upon written order confirmation from Lindenberg.
2.2 Changes to the order or the price conditions require a written agreement.
2.3 Lindenberg is entitled to have individual parts of the service performed by third parties, but is only liable for selection and monitoring errors.

3. Terms of payment
3.1 Payment is due within one week of invoicing.
3.2 In case of late payment, Lindenberg is entitled to charge default interest at the statutory rate as well as reminder fees.
demand.
3.3 Lindenberg may request advance payments or partial payments, particularly for large-scale projects.

4. Cancellation and withdrawal
4.1 Consulting & internal projects:
- In case of cancellation, 50% of the fee is payable.
- Rescheduling will cost at least €375 per consultant day.
4.2 Public seminars:
- Full refund of the participation fee if you cancel up to four weeks before the start of the seminar.
- Used material will be charged at €510 per learning instrument used plus a
Processing fee of €250.
- After the four weeks, the full participation fee is due. Cancellation fees for hotel reservations will be charged additionally.
4.3 In-house seminars and workshops:
- Cancellations or reductions in the number of participants after four weeks before the start of the event will not affect the price calculation.

5. Liability and limitations of liability
5.1 Lindenberg is only liable for intent and gross negligence.
5.2 Liability for financial losses is limited to the amount of the fee, but not more than €25,000.
5.3 In the case of external commissioning, Lindenberg shall only be liable for errors in the selection or monitoring of third parties.
5.4 Claims arising from force majeure (e.g., natural disasters, strikes, pandemics, war, official measures, power outages) are excluded. Should a case of force majeure occur, both parties are obliged to
to inform the customer immediately and to jointly find a solution for the continuation or termination of the contract. Services already rendered must be paid for.
5.5 Lindenberg assumes no liability for indirect damages, lost profits, business interruptions or immaterial damages.
5.6 Lindenberg is not liable for data loss, cyber risks, or security incidents related to electronic communication media, unless there is intentional or grossly negligent conduct. The customer is obligated to take their own data backup and IT security measures. In the event of a cyber security incident, Lindenberg will take appropriate measures to limit damages, but assumes no liability for consequential damages or system failures. 5.7 Lindenberg assumes no liability for any additional travel or accommodation costs incurred by customers due to last-minute cancellations or postponements of events.
5.8 No guarantee of success is given for the content and accuracy of the consulting and training services provided within the scope of the service. Lindenberg is not liable for economic or strategic decisions made by the customer based on the consulting services. Nor is it liable for the individual implementation of the mediated
Lindenberg assumes no liability for content or resulting business measures.
5.9 If damages are caused by external consultants or subcontractors, Lindenberg shall only be liable within the framework of the statutory provisions.

6. Data protection and confidentiality
6.1 Lindenberg processes personal data in accordance with the General Data Protection Regulation (GDPR).
6.2 Confidential information of the customer will not be passed on to third parties unless this is necessary for the performance of the contract.

7. Copyrights and rights of use
7.1 The customer may use the know-how developed within the scope of the service without any temporal or geographical restrictions, but exclusively for their own use. Commercial reuse, unauthorized distribution, or reproduction is prohibited unless Lindenberg grants express written permission.
7.2 The reproduction or distribution of seminar and training materials requires written permission.

8. Contract duration and termination
8.1 The contract ends upon completion of the agreed service.
8.2 Extraordinary terminations are possible in the event of serious breaches of contract.

9. Dispute resolution and jurisdiction
9.1 Both parties undertake to first seek an amicable settlement (mediation or arbitration) in the event of a dispute.
9.2 The place of jurisdiction shall be Malta, to the extent permitted by law.

10. Final provisions
10.1 Should individual clauses of these Terms and Conditions be invalid, the validity of the remaining clauses shall remain unaffected.
10.2 Lindenberg reserves the right to amend these Terms and Conditions at any time. The amended Terms and Conditions shall be deemed accepted.
unless the customer objects within four weeks.

As of March 2025
Lindenberg Leadership Consulting Ltd.